jitaapp Terms & Conditions — Know Your Rights Before You Play

To use jitaapp, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the platform:

• You are at least 18 years of age.
• You are accessing the platform from a jurisdiction where online gambling is not prohibited by applicable law.
• You are not acting on behalf of, or for the benefit of, any third party when registering or placing bets.
• You have not previously been excluded or banned from jitaapp or any affiliated platform.
• You are not a current employee, contractor, director, officer, or immediate family member of any employee of jitaapp or its technology and game-provider partners.
• You are of sound mind and are registering voluntarily, not under duress or coercion.

Age Verification (KYC)

jitaapp employs a mandatory Know Your Customer (KYC) verification process. You may be required to submit a government-issued photo ID (National ID card, passport, or driving licence) and proof of address at any point during your use of the platform — including at registration, before processing a withdrawal, or when triggering internal risk thresholds. Accounts that fail to complete KYC within the specified timeframe will have withdrawals suspended until verification is complete.

If jitaapp discovers at any point that an account holder is under 18 years of age, the account will be closed immediately, all winnings will be voided, and any deposited funds will be returned to the payment method used — subject to verification of ownership of that payment method. jitaapp cooperates fully with relevant authorities in cases involving underage gambling.

jitaapp processes all financial transactions in Bangladeshi Taka (৳). Deposits and withdrawals are supported via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500, unless otherwise stated in a specific promotional offer. Maximum deposit and withdrawal limits vary by payment method and account verification tier.

Deposits

Deposits are typically credited to your jitaapp wallet within minutes of a successful transaction confirmation from your chosen payment provider. jitaapp is not responsible for delays caused by technical issues on the payment provider's side, network outages, or incorrect transaction references entered by the player. If a deposit does not reflect within 30 minutes, contact support with your transaction reference number.

• bKash / Nagad / Rocket / Upay: Instant to 10 minutes in most cases.
• Visa / Mastercard: Instant to 24 hours depending on your issuing bank.
• All deposits must originate from a payment method registered in your own name. Third-party deposits are not permitted.

Withdrawals

Withdrawal requests are processed within 2 to 24 hours during normal operating conditions (Bangladesh Standard Time, UTC+6). Withdrawals will only be sent to a payment method that has been verified as belonging to the account holder. jitaapp reserves the right to request additional documentation before processing any withdrawal, particularly for first-time withdrawals or amounts above standard thresholds.

• Withdrawals are processed to the same method used for the most recent deposit, where technically possible.
• Any active bonus balance must be resolved (wagered through or forfeited) before a withdrawal of real-money funds can be processed.
• jitaapp does not charge withdrawal processing fees on standard transactions. Your payment provider may apply their own fees independently.

As a registered player on jitaapp, you agree to use the platform in good faith, in compliance with these Terms & Conditions, and in accordance with all applicable laws and regulations. The following conduct is strictly prohibited and may result in immediate account suspension, permanent closure, and forfeiture of balances:

• Providing false, incomplete, or misleading information during registration or the KYC process.
• Registering more than one account or using another person's account.
• Using automated betting software, bots, scripts, or any technology that grants an unfair advantage over other players or the house.
• Exploiting software errors, glitches, or pricing mistakes in betting markets. Any winnings arising from a known or suspected technical error are void.
• Engaging in or facilitating any form of money laundering, fraud, or financial crime using the jitaapp platform.
• Attempting to circumvent deposit or withdrawal limits through multiple transactions designed to avoid threshold-based checks.
• Colluding with other players in poker, live casino games, or any game where player-versus-player competition exists.
• Posting offensive, harassing, defamatory, or inappropriate content in any community or chat feature on the platform.
• Accessing jitaapp using a VPN or proxy server to misrepresent your geographical location.

jitaapp employs sophisticated fraud detection systems that monitor gameplay patterns, transaction behaviour, and device fingerprints around the clock. Players identified as engaging in prohibited conduct will be notified, their accounts suspended, and the matter referred to our compliance team for investigation. Results of investigations are final.

jitaapp provides its platform on an "as is" and "as available" basis. While we make every reasonable effort to ensure continuous, error-free operation of the platform, we do not warrant that the site will be uninterrupted, error-free, or free from viruses or other harmful components. Access to the platform may be suspended temporarily for maintenance, updates, or reasons beyond our control.

To the maximum extent permitted by applicable law, jitaapp, its directors, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, the jitaapp platform.
• Errors, interruptions, or data loss resulting from technical faults outside jitaapp's reasonable control.
• Unauthorised access to your account resulting from your failure to maintain the security of your credentials.
• Decisions made by you in reliance on information published on jitaapp, including odds, statistics, and promotional copy.
• Losses incurred as a result of gambling activity conducted on the platform. All gaming and betting involves inherent financial risk.

Nothing in these Terms & Conditions excludes or limits liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

Governing Language

These Terms & Conditions are written in English, which shall be the governing language for the interpretation of this agreement. In the event of any discrepancy between an English version and a translated version of these terms, the English version shall prevail.

Contact & Disputes

If you have a complaint or dispute regarding any aspect of jitaapp's services, you should contact our support team in the first instance via live chat (available 24/7 inside your account dashboard) or by emailing support@jitaapp. We aim to resolve all complaints within 5 business days (BST, UTC+6). Our support team will acknowledge your complaint within 2 hours of receipt and keep you updated throughout the resolution process.